Shipping & Returns

We accept merchandise for credit or exchange as long as it is unopen and unused condition, in the original packaging and within 30 days of purchase. We credit only the merchandise, not the original or return shipping charges unless an error was made in the shipment. If merchandise is returned for exchange be sure to include complete information on the item you would like. Please be sure to include your address and phone number in the return package.

Normal shipping will be three (3) working days. For special order items you will be notified by email as to when your order will ship. We will not charge your credit card until your order has shipped.

Shipping rates are good for United States only. For international shipping rates please call or email the below phone or email.

Returns are accepted within 30 days of shipping, if product is damaged or does not meet order specifications.

We do not ship to Alabama or Utah due to local laws. Your money will be returned to you if you reside in this state.

We do not ship to PO Boxes. Please give a physical address to ship to.

Customer service contact: 818-901-2100

Email: info@heatwavevideo.com